Sayfa yükleniyor…
Sayfa yükleniyor…
Last updated: 13 November 2026
This policy explains what personal data the Skandinavien Home Service mobile app ("the app") handles, why, and what rights you have. It applies to the app on iOS and Android. It covers customers as well as staff who use the app's management features.
The data controller responsible for the app and your personal data is:
Balaban Danışmanlık Hizmetleri Emlak İnşaat Turizm Ticaret İthalat İhracat Limited Şirketi
(trading as Skandinavien Home Service)
Obagöl Mah. Çevreyolu Cad. Mevlüt Karaduman Apt. No:86/A, Alanya / Antalya, Türkiye
Trade registry: Alanya Ticaret Sicili Müdürlüğü, no. 15990
MERSİS no.: 0135028944900016
E-mail: info@skandinavienhomes.com
Questions about this policy or your data can be sent to info@skandinavienhomes.com, or through the contact details shown on the app's Contact screen.
The app gives our customers access to their account with us: reporting faults and other service requests, following inspections of their apartments, seeing insurance policies, price quotes, statements, their account balance and the bank details for payments. Our staff use the same app to handle those requests and carry out inspections.
The app has no advertising, does not track you across other apps or websites, and does not sell personal data.
Your name, e-mail address, phone number, address, customer number, preferred language and, for staff, your role and permissions. Your account is created by us; you activate it in the app and choose a password. Your password is stored on our server only in hashed form and is never stored in plain text.
The apartments linked to your account, insurance policies, price quotes and statements that relate to them.
What you write in a service request (for example a fault description, a preferred time, a moving date), messages exchanged with our team about the request, and its status history.
Photos you take with the camera or choose from your photo library, files you attach, and signatures drawn in the app (for example to confirm an inspection). The app only accesses the camera or photo library when you choose to add a photo, and only the photos you pick are uploaded.
Inspection reports for your apartments, including notes, photos and signatures added by you or by our staff.
Your account balance, transactions and related documents (for example receipts or invoices). The app shows our bank account details so you can pay us; it does not ask for or store your card or bank account details.
If you allow notifications, the app sends our server a push token issued by Firebase Cloud Messaging, together with the app version and your phone model (for example "iPhone 15"). We use these only to deliver notifications to your device and to tell devices and app versions apart. The token is removed from your account when you sign out.
Your sign-in tokens are kept in the phone's secure storage (iOS Keychain / Android Keystore). Settings such as your language choice are stored locally. Images may be cached on the device to load faster. All of this is removed when you uninstall the app; signing out removes the sign-in tokens.
When the app talks to our server, the server receives technical data such as your IP address and the time of the request, which is needed to deliver the service and keep it secure.
| Purpose | Legal basis (GDPR art. 6) |
|---|---|
| Giving you access to your account, handling service requests, inspections, quotes and statements | Performance of a contract (6(1)(b)) |
| Showing balances, transactions and payment details; bookkeeping | Contract (6(1)(b)) and legal obligation (6(1)(c)) |
| Sending push notifications about your requests and account | Your consent, given in the phone's permission prompt (6(1)(a)); you can withdraw it at any time in the phone's settings |
| Keeping the service secure, preventing misuse, fixing errors | Legitimate interest (6(1)(f)) |
| Staff accounts and permissions | Employment / contract (6(1)(b)) and legitimate interest (6(1)(f)) |
You can ask us to delete your account directly in the app under Profile → Delete my account, or by contacting us. You will be signed out and can no longer sign in. We then delete or anonymise your personal data, except records we must keep by law (for example contracts and payments), which are deleted when the legal retention period ends.
Under the GDPR you have the right to:
To use these rights, contact us at info@skandinavienhomes.com. You can also complain to the data protection authority in your country, for example Datatilsynet in Denmark (www.datatilsynet.dk) or Datatilsynet in Norway (www.datatilsynet.no).
All traffic between the app and our server is encrypted (HTTPS). Sign-in tokens are kept in the phone's secure storage and are short-lived. Links to documents and photos expire after a few minutes. Access to your data on the staff side is limited by role and permissions, enforced by our server.
The app is meant for our customers and staff and is not directed at children under 16. We do not knowingly collect data from children.
We may update this policy when the app or the law changes. The date at the top shows the latest version. If the changes are significant, we will let you know in the app or by e-mail.