Delete your account
You can delete your Skandinavien Home Service account at any time, either directly in the app or by sending us an e-mail. This page explains both options and what happens to your data afterwards.
1. Delete in the app
- Open the Skandinavien Home Service app and sign in.
- Go to Profile.
- Tap Delete my account and confirm.
You are signed out immediately and can no longer sign in with that account.
2. Request by e-mail
If you no longer have the app installed or cannot sign in, send a deletion request to info@skandinavienhomes.com from the e-mail address registered on your account. Please include your name and, if you know it, your customer number. We may ask you to confirm your identity before deleting the account.
Send deletion requestWe handle deletion requests within one month.
3. What is deleted
When your account is deleted, we delete or anonymise:
- your account and contact details (name, e-mail address, phone number, address, language preference);
- your password and sign-in sessions;
- push notification tokens and device information;
- service requests, messages, photos, files and signatures that we are not required to keep.
Data stored on your phone (sign-in tokens, settings and cached images) is removed when you sign out or uninstall the app.
4. What we keep, and for how long
Some records must be kept by law even after the account is deleted:
- Bookkeeping records (transactions, invoices, statements): kept for the period required by the applicable bookkeeping law.
- Contracts, insurance policies and inspection reports: kept as long as needed to handle claims and disputes.
These records are deleted when the legal retention period ends.